Oriola and GlaxoSmithKline (GSK) have a long cooperation in Sweden in logistic services. In the beginning of October 2018, the cooperation was extended to cover also GSK´s vaccine customer service for end-customers.
Starting October,Oriola provides GSK vaccine customer service to end customers that are vaccine clinics and private healthcare centers. The service includes for example registering orders, pharmacovigilance reporting, customer database management, invoicing and answering to questions related to GSK´ vaccines.
"Now when Oriola is taking care of our vaccine customer service, we are able to focus our resources towards external customer engagement as well consumer needs", says Daniel Bergfeldt, Therapy Area Lead Vaccines at GSK)
Oriola’s customer service for pharmaceutical companies is a tailored service that helps pharmaceutical companies to serve their end customers even better and at the same time saves time and resources. End customers can submit their orders easily through one database, Oriola4Care, or by calling to Oriola´s customer service. Oriola is also able to consolidate the delivery process and instead of several deliveries all orders can be delivered to end customers once a week.
"This helps end customers in handling the deliveries and from environmental aspect this is much more sustainable", says Kristina Caporicci, Key Account Manager at Oriola.
For more information:
Kristina Caporicci, Key Account Manager, Oriola, +46 706 33 05 01, firstname.lastname@example.org