Leadership has a significant impact on employee experience and our culture.
We have defined common leadership principles for Oriola that are based on our values and business goals. They guide our leaders in their everyday work and describe what is expected from leaders in Oriola.
Change management is one of the key development areas, because our business environment, culture and ways of working are undergoing a big transformation. Oriola wants to support the managers’ capabilities and offer tools for change management. As part of the organisation restructuring in 2021, we provided change management training for managers. We also carried out a pulse survey for our managers to get feedback and identify further support needs in change management, and introduced a new forum to share important information, learn from peers and support managers’ daily work. Leadership development continues to be an important focus area in 2022.
Leaders in a key role during the pandemic
The COVID-19 pandemic has further highlighted the significance of leadership. Managers in pharmacies and production have had a key role in ensuring our employees’ health and safety and keeping their teams up to date in sometimes quickly changing situations. Our office employees have been working mostly remotely, which has created new kinds of challenges for our leaders to engage and motivate their teams without regular face-to-face contact.
To ensure continuous development, we measure the quality of leadership annually as part of our employee survey. This survey is a management tool that helps to plan measures to further enhance personnel commitment and wellbeing. Based on survey results, teams identify and plan improvement actions, which are registered for follow-up. In 2021 we conducted a pulse survey to follow up previous actions, and the employee survey will be conducted in 2022 due to the changes in operating model and organisation.